Client-Centric Strategies in Commercial Brokerage | Bill Himmelstein
In this episode of RevOps Champions, Brendon Dennewill sits down with Bill Himmelstein, CEO of Tenant Advisory Group, to explore the role of technology in commercial real estate and its impact on client relationships. Bill shares how technology has made information more accessible, enhancing customer experiences and fostering long-term, client-centric connections.
The episode covers key elements of business success, including leadership, process, and culture. Bill and Brendon discuss the shift from hard work to working smarter, the lasting effects of COVID-19 on business strategies, and the importance of talent management. Bill also emphasizes the “giver’s gain” philosophy and offers practical advice for business leaders preparing for the challenges of 2025.
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About the Guest
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Bill Himmelstein | Founder & CEO at Tenant Advisory Group, LLC
William “Bill” Himmelstein, CCIM, CNE, is the Founder and CEO of Tenant Advisory Group, LLC. Bill has been a tenant representative broker for 24 years, and started TAG in 2008 after gaining experience at several of the major commercial real estate firms in Chicago. Bill has completed over $1B in commercial transactions, with his typical clients including private practice physicians, professional service firms, technology-based businesses, and manufacturers.
Bill has been a guest professor at UIC, DePaul and Columbia College. He's spoken on behalf of the City of Chicago, as well as to the American Bar Association. Bill hosted a digital real estate show through Advisor TV and was a founding member of both the Coleman Circle for Entrepreneurs and the Chicago Leadership Alliance. Bill is part of a team developing over $150M of hotels across the country. He has also served on the advisory board of over a dozen early-stage technology-based companies. Bill prides himself on acting with a high level of integrity, accountability, responsiveness and determination in achieving the best possible deal terms for all of his clients.
In 2017, Bill was named one of The Most Influential Commercial Real Estate Brokers in Chicago by Crain’s. In 2020, Bill was the winner of the IL Real Estate Journal’s “Superstar” award. He was a finalist for the IL Real estate Journal’s Brokerage Firm of the Year in 2022, and a finalist for both the Broker of the Year and Brokerage Firm of the Year in 2023. Bill’s expert advice and market knowledge has also been featured in over a dozen news articles, podcasts and radio interviews. Bill graduated from Washington University in St. Louis with a BSBA in marketing and management and a minor in psychology. |